TERMS OF SERVICE AGREEMENT

By purchasing a product on our website or from an invoice, the user agrees to abide by our terms of service. This agreement is binding and includes all the stipulations outlined in our terms, which cover payment terms, refund policies, and conditions of sale. The user acknowledges that these terms are accepted at the point of purchase and are enforceable regardless of any other terms they may propose or submit. Any disputes or disagreements will be resolved in accordance with the provisions detailed in our terms of service.

 

Tuition Payments:

1. A payment of at least $500.00 is due with signing of the enrollment agreement.

2. Balance of tuition options:

A. Full Payment Upfront (See Course Offering/Tuition List): Price in cart due at checkout. Payable by credit card on the SITA website.

B. Partial/Incremental Payments: Selected down payment in the cart due at checkout, with the balance to be paid in the selected installments depending on the repayment plan the student chooses (2-month or 4-month increments). The students should contact the office for assistance with setting up automatic payments. Tuition is to be paid in full by the end of the course or package duration (no later than 12 months from the start date).

3. Third Party Servicing: All financing greater than 4 months will be by an agreed upon contract generated and serviced through Truist Financial Corporation (TFC). Terms are negotiated on a case-by-case basis by the SITA staff.

 

Cancellation and Refund Policy for Pre-Licensing Education:

Five-Day Cancellation

A student who provides written notice of cancellation within five days (excluding Saturday, Sunday, and federal and state holidays) of signing an enrollment agreement is entitled to a refund minus the cost of textbooks, workbooks, and a $100 cancellation fee. The school shall provide the refund no later than 30 days after receiving the notice of cancellation.

 

Other Cancellations

A student requesting cancellation more than five days after signing an enrollment agreement and making an initial payment, but prior to entering the school, is entitled to a refund of all monies paid, minus a cancellation fee of 20% of the course tuition.

 

Refund after the Commencement of Classes

A student requesting cancellation after the commencement of classes and initial payment will receive a refund based on the remaining incomplete coursework minus a cancellation fee of 20% of the course tuition. The percentage of the clock hours attempted is determined by dividing the total number of clock hours elapsed from the student’s hours completed by the total number of clock hours in the program. Refunds will be issued within 30 days of the date of student notification, or date of school determination (withdrawn) due to absences or other criteria as specified in the school catalog), or in the case of a student not returning from an authorized Leave of Absence (LOA), within 30 days of the date the student was scheduled to return from the LOA and did not return.

 

Procedure for Withdrawal

  1. Written Notice: A student choosing to withdraw from the school after the commencement of classes must provide written notice to the Director of the school. The notice should indicate the expected last date of attendance and be signed and dated by the student.

  2. Leave of Absence: For a student on an authorized Leave of Absence, the withdrawal date is the date the student was scheduled to return from the leave and failed to do so.

  3. Non-attendance: A student will be considered withdrawn from the institution if they have not attended any class for 30 days.

  4. Refund Issuance: All refunds will be issued within 30 days of determining the withdrawal date.

 

Tuition Charges/Refunds

  1. Before Classes Begin: The student is entitled to a refund of the tuition, minus the cancellation fee of $100 and the cost of textbooks of $162.

  2. After Classes Begin: The tuition refund will be based on the amount of remaining coursework, minus the cancellation fee of 20%.

 

No Refunds After One Year

No refunds will be issued for any course or service purchased more than one year prior to the refund request date, regardless of the circumstances.

 

Academic Integrity and Refund Policy

In accordance with our commitment to academic integrity, any instance of academic dishonesty, as determined by our team, will result in the immediate forfeiture of any right to a refund. This policy applies to all forms of dishonesty, including but not limited to cheating, plagiarism, and fabrication. By enrolling in our services, you acknowledge and agree that violations of our academic standards negate any obligation on our part to issue a refund, regardless of the circumstances.

 

Holder in Due Course Statement:
Any holder of this consumer credit contract is subject to all claims and defenses which the debtor could assert against
the seller of goods or services obtained pursuant hereto or with the proceeds, hereof Recovery hereunder by the debtor
shall not exceed amounts paid by the debtor (FTC Rule effective 5-14-76).

TIME LIMITS:
Students should complete and pass each course/program within one year from the start date.
An extension fee of $50 per month will be implemented if students need more time (not to exceed 18 months from the
start of the extension).

ATTENDANCE:
The student will be responsible for completing and passing their coursework within the specified TIME LIMITS for
completion and extension, online and on their own time.

MAKE-UP PROCEDURES:
Once a student starts a Module Exam, the student will have a maximum of 5 tries to retake the assessment for a passing
score of 70%. Each Exam retake can be done on their own time. It is up to the student if they need longer to review the
course materials before a retake. As referred to in the TIME LIMITS section above, the student will have one year to
complete and pass all exams of their course module(s), after which they could request extensions up to an additional 18
months for a fee of $50 per month. The maximum amount of time for the student to pass the course is 24 months or 2
years from the course start date. The high score requirement, of minimum 70% on the Module Exams, is meant to
encourage the inspector applicant to strive for excellence and give their all when studying the content in preparation for
taking the State and National exams for licensing.

Each Real Estate Inspector applicant must achieve a score of at least 70% on the State portion of the licensing exam, and
each Professional Inspector applicant must achieve a score of at least 75% on the State portion of the examination.
Examination results are valid for a period of one year from the date the examination is passed. If the applicant fails the
examination three consecutive times, the applicant may not apply for reexamination or submit a new license application
unless the applicant submits evidence to the Commission that the applicant has successfully completed additional
qualifying education after the date of the third failed examination, as follows:
1. For an applicant who failed the National part of the licensing examination, Property and Building
Inspection Module I or Property and Building Inspection Module II must be taken and passed again; or
2. For an applicant who failed the State part of the examination, Texas Law Module, or Texas Standards of
Practice Module must be taken and passed again.

EXAM PROCTORING:
After completing all the course/module exercises and passing all quizzes and lesson assessments, the student must pass
the final exam in each module to receive course credit. All of our pre-licensing final course/module exams are proctored
by a credible third party to ensure the integrity of our students and our exam results.

ALL FINAL EXAMS ARE CLOSED BOOK, CLOSED NOTE AND SINGLE BROWER TESTS.

SITA has partnered with Proctor360 Inc. to offer our students online proctoring, which means you are able to take your
final course exam at your convenience from the comfort of your home while being monitored by a remote proctor
through video and screen sharing capabilities. Utilizing AI technology, Proctor360 prevents cheating attempts during
online testing as well as monitors and controls students’ behavior during the testing process.
Review the steps below to prepare for your online proctored final exam.
Once logging on through Proctor360, students’ identities are verified via AI then double-checked by SITA.
The Proctor360 AI technology monitors students’ behaviors and actions during the examination and flags behaviors that
are considered possible cheating. Examples include, but are not limited to, the following behaviors:
• Gaze Detection
• Speech Detection
• Absence of the Person
• Unauthorized Persons
• Browser Tab Change
• Earphone Usage
• Smartphone Usage

ALL AI FLAGS ARE REVIEWED BY SITA PROCTORS FOR FINAL VERIFICATION.

Once the tests are reviewed and deemed clear of academic dishonesty, students will receive their grade and course
certificate. If an exam session is invalidated, SITA will contact the student for next steps regarding exam retakes.

Proctor360 Proctoring System Terms and Conditions

1) Regulations for testing
After logging into Proctor360 Proctoring System using an internal account or partner’s platform account, you (the User)
will receive access to the list of available tests/exams where you may select an available exam or perform other actions
according to your Institution’s regulations.
After choosing the test/exam, you will be taken through the identification process according to the instructions of the
system and the Proctor.
After successful identification, Proctor360 Proctoring System will give you access to the test/exam.
During the test/exam, Proctor360 Proctoring System will record all your actions, the desktop of PC/device and transfer
these recordings to your Institution for subsequent review.

2) User Requirements:
The User agrees not to pass the access details of their account to third parties.
The User must provide all the conditions required by Proctor360 Proctoring System:
• Adequate lighting
• A low noise environment
• A document identifying the User
• No interference in the transmission of the video and audio signal
• Fulfillment of technical requirements for the User’s equipment (see below)
The User agrees that the person whose ID and image were stored in Proctor360 Proctoring System after the first login is
the owner of the account in Proctor360 Proctoring System.
The User must use their original ID for identification.
The User must not leave the observed zone of their webcam during the test.
The User must keep the microphone switched-on during the test/exam.
During the test/exam, the User agrees to use only one display device (a monitor, a TV, a projector), one keyboard, one
pointing device (a computer mouse, TrackPoint, etc.)
The User is not allowed to resort to third party assistance during the test/exam.
The User is not allowed to provide access to their computer to third parties during the test/exam.
The User is not allowed to participate in conversations with third parties, to use reference materials (books, cheat
sheets, audio recordings), cell phones, pagers, calculators, tablets and computers, except the one that is used directly
during the test.
The User agrees that the Proctor has the right to terminate the testing process in the event of breaking these Rules or
violations of ethical standards by the User.

3) Requirements for the User’s equipment:
• OS Windows 7, 8, 8.1, 10, Mac OS 10.9 and higher
• Google Chrome web browser (latest version)
• Working and switched-on webcam (including built-in cameras in laptops)
• Working and switched-on microphone (including built-in microphones in laptops)
• Stable internet connection with data rates of not less than 1 Mbps
• The ability to transfer video using WebRTC protocol (you can check at https://test.webrtc.org/).
The National Home Inspector Exam and Texas State Inspector Exam can be taken at a TREC approved proctoring
center once you have completed and turned in all required course certificates, materials, and payments to TREC and
have received permission to sit for the licensing exam(s).

CONTINGENCY ARRANGEMENTS:
In the case of online courses and our website is down, we will allow more time for the student to complete his/her
courses equivalent to the time the website is down (if more than 24 hours), without charge.
A student may not repeat the same QE or SAE course in a 2-year period.
SITA is not liable for those students who duplicate previously taken QE, SAE or CE courses. It is also the student’s
responsibility to know how many hours they need for QE, CE.

THE STUDENT UNDERSTANDS:

1. SUPER INSPECTOR TRAINING ACADEMY does not accept credit for previous education, training, work experience
(experimental learning), or CLEP.

2. SUPER INSPECTOR TRAINING ACADEMY does not guarantee job placement to graduates upon program/course
completion or upon graduation.

3. SUPER INSPECTOR TRAINING ACADEMY reserves the right to reschedule the program start date when the
number of students scheduled is too small.

4. SUPER INSPECTOR TRAINING ACADEMY will not be responsible for any statement of policy or procedure that
does not appear in the academy Course Offerings/Tuition Catalog.

5. SUPER INSPECTOR TRAINING ACADEMY reserves the right to discontinue the student’s training for
unsatisfactory progress, nonpayment of tuition or failure to abide by School rules.

6. Information concerning other Schools that may accept the ACADEMY’s credits toward their programs can be
obtained by contacting the office of the President. It should not be assumed that any programs described in the
academy’s Course Offerings/Tuition Catalog could be transferred to another institution. The ACADEMY does not
guarantee the transferability of credits to a college, university, or institution. Any decision on the comparability,
appropriateness, and applicability of credits and whether they should be accepted is the decision of the receiving
institution.

Terms of Service Policy for Continuing Education

Missed Classes:

If you miss a class, no refunds will be issued. However, you may request to receive credit for another course.

 

Technical Issues:

In the event of technical issues that SITA experiences during the class that prevent a class from completing, you will be eligible for a full refund or a credit for another course.

Partial Absence:

No refunds will be given for partial absence from a class. Instead, you can receive a credit for another course.

Refunds Before Class Commencement:

  • Requests made before one week of the class start date: You will receive a 100% refund.
  • Requests made within one week of the class start date: $50 will be retained to cover instructor payment.

Disruptive Students:

Students who are disruptive can be removed from the class at any time without a refund.

By enrolling in our continuing education courses, you acknowledge and agree to adhere to these terms of service.

Terms of Service Policy for Memberships

No Refunds on Monthly or Quarterly Memberships:

There will be no refunds issued for monthly or quarterly memberships once payment has been processed.

Refunds on Annual Memberships:

Annual memberships are eligible for a refund of up to 50% of the total membership fee. The exact refund amount will be prorated based on the course amount taken.

By purchasing a membership, you acknowledge and agree to these terms.

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