TERMS OF SERVICE AGREEMENT
By purchasing a product on our website or from an invoice, the user agrees to abide by our terms of service. This agreement is binding and includes all the stipulations outlined in our terms, which cover payment terms, refund policies, and conditions of sale. The user acknowledges that these terms are accepted at the point of purchase and are enforceable regardless of any other terms they may propose or submit. Any disputes or disagreements will be resolved in accordance with the provisions detailed in our terms of service.
Tuition Payments:
1. A payment of at least $500.00 is due with signing of the enrollment agreement.
2. Balance of tuition options:
A. Full Payment Upfront (See Course Offering/Tuition List): Price in cart due at checkout. Payable by credit card on the SITA website.
B. Partial/Incremental Payments: Selected down payment in the cart due at checkout, with the balance to be paid in the selected installments depending on the repayment plan the student chooses (2-month or 4-month increments). The students should contact the office for assistance with setting up automatic payments. Tuition is to be paid in full by the end of the course or package duration (no later than 12 months from the start date).
3. Third Party Servicing: All financing greater than 4 months will be by an agreed upon contract generated and serviced through Truist Financial Corporation (TFC). Terms are negotiated on a case-by-case basis by the SITA staff.
Cancellation and Refund Policy for Pre-Licensing Education:
Five-Day Cancellation
A student who provides written notice of cancellation within five days (excluding Saturday, Sunday, and federal and state holidays) of signing an enrollment agreement is entitled to a refund minus the cost of textbooks, workbooks, and a $100 cancellation fee. The school shall provide the refund no later than 30 days after receiving the notice of cancellation.
Other Cancellations
A student requesting cancellation more than five days after signing an enrollment agreement and making an initial payment, but prior to entering the school, is entitled to a refund of all monies paid, minus a cancellation fee of 20% of the course tuition. Down payments will not be refunded. Down payments being defined as payments that contribute towards the initial $500 deposit for the financing package.
Refund after the Commencement of Classes
A student requesting cancellation after the commencement of classes and initial payment will receive a refund based on the remaining incomplete coursework minus a cancellation fee of 20% of the course tuition. The percentage of the clock hours attempted is determined by dividing the total number of clock hours elapsed from the student’s hours completed by the total number of clock hours in the program. Refunds will be issued within 30 days of the date of student notification, or date of school determination (withdrawn) due to absences or other criteria as specified in the school catalog), or in the case of a student not returning from an authorized Leave of Absence (LOA), within 30 days of the date the student was scheduled to return from the LOA and did not return.
Procedure for Withdrawal
A student choosing to withdraw from the school after the commencement of classes must provide written notice to the Director of the school.
Tuition Charges/Refunds
Before Classes Begin: The student is entitled to a refund of the tuition, minus the cancellation fee of $100 and the cost of textbooks of $162.
After Classes Begin: The tuition refund will be based on the amount of remaining coursework, minus the cancellation fee of 20%.
- If Classes Are Not Completed One Year After First Payment: In the event that classes have not been completed within the span of one year following the the student’s first payment, then the student has the option to extend their access for an additional six months at the cost of an additional $50 per month. If the student has yet to complete their coursework after the full eighteen months, then they must purchase access at full price and their progress will be restarted.
No Refunds After One Year
No refunds will be issued for any course or service purchased more than one year prior to the refund request date, regardless of the circumstances.
Academic Integrity and Refund Policy
In accordance with our commitment to academic integrity, any instance of academic dishonesty, as determined by our team, will result in the immediate forfeiture of any right to a refund. This policy applies to all forms of dishonesty, including but not limited to cheating, plagiarism, and fabrication. By enrolling in our services, you acknowledge and agree that violations of our academic standards negate any obligation on our part to issue a refund, regardless of the circumstances.
Holder in Due Course Statement:
Any holder of this consumer credit contract is subject to all claims and defenses which the debtor could assert against
the seller of goods or services obtained pursuant hereto or with the proceeds, hereof Recovery hereunder by the debtor
shall not exceed amounts paid by the debtor (FTC Rule effective 5-14-76).
TIME LIMITS:
Students should complete and pass each course/program within one year from the start date.
An extension fee of $50 per month will be implemented if students need more time, with six months of extended access being the maximum.
ATTENDANCE:
The student will be responsible for completing and passing their coursework within the specified TIME LIMITS for
completion and extension, online and on their own time.
MAKE-UP PROCEDURES:
Once a student starts a module exam, the student will have a maximum of 3 tries to retake the assessment for a passing
score of 70%. The student may schedule each exam retake at their own convenience. It is up to the student if they need longer to review the
course materials before a retake.
As referred to in the TIME LIMITS section above, the student will have one year to complete and pass all exams of their course module(s), after which they may request extensions up to an additional 6 months for a fee of $50 per month. The maximum amount of time for the student to pass the course is 18 months. The score requirement, that being a minimum passing score of 70% on the Module Exams, is intended to encourage the inspector applicant to strive for excellence and give their all when studying the content in preparation for
taking the State and National exams for licensing.
Each Real Estate Inspector applicant must achieve a score of at least 70% on the State portion of the licensing exam, and
each Professional Inspector applicant must achieve a score of at least 75% on the State portion of the examination.
Examination results are valid for a period of one year from the date the examination is passed. If the applicant fails the
examination three consecutive times, the applicant may not apply for reexamination or submit a new license application
unless the applicant submits evidence to the Commission that the applicant has successfully completed additional
qualifying education after the date of the third failed examination, as follows:
1. For an applicant who failed the National part of the licensing examination: Property and Building
Inspection Module I or Property and Building Inspection Module II must be taken and passed again.
2. For an applicant who failed the State part of the examination: Texas Law Module, or Texas Standards of
Practice Module must be taken and passed again.
EXAM PROCTORING:
After completing all the course/module exercises and passing all quizzes and lesson assessments, the student must pass
the final exam in each module to receive course credit. All of our pre-licensing final course/module exams are proctored
by Super Inspector Training Academy – SITA staff.
ALL FINAL EXAMS ARE CLOSED BOOK, CLOSED NOTE AND SINGLE BROWSER TESTS.
SITA utilizes Zoom screen monitoring capabilities to provide our students online proctoring, which means students are able to take their
final course exams at their convenience from the comfort of their home while being monitored by a SITA staff member
through video and screen sharing capabilities. The following steps must be taken when preparing for a proctored exam.
1. Students are expected to schedule their exams via Super Inspector Training Academy’s Calendly page, where they can then select an available time that suits their needs.
2. Once the student has joined the Zoom session, they must have their audio and camera feed active at all times.
3. The student should then provide their proctor with a form of ID (Driver’s license or passport), perform a 360 degree camera sweep of their testing environment and share their computer screen with the proctor.
4. Once the exam has started, the student must not leave the observable area of their webcam until the exam has been completed.
Requirements for the User’s equipment:
• OS Windows 7, 8, 8.1, 10, Mac OS 10.9 and higher.
• Google Chrome web browser (latest version).
• Working and switched-on webcam (including built-in cameras in laptops).
• Working and switched-on microphone (including built-in microphones in laptops).
• Stable internet connection with data rates of not less than 1 Mbps.
• The ability to transfer video using WebRTC protocol (you can check at https://test.webrtc.org/).
The National Home Inspector Exam and Texas State Inspector Exam can be taken at a TREC approved proctoring
center once you have completed and turned in all required course certificates, materials, and payments to TREC and
have received permission to sit for the licensing exam(s).
CONTINGENCY ARRANGEMENTS:
In the case of online courses and our website is down, we will allow more time for the student to complete his/her
courses equivalent to the time the website is down (if more than 24 hours), without charge.
A student may not repeat the same QE (Qualifying Education), Continuing Education (CE), or Sales Agent Apprentice Education (SAE) course within a 2-year period.
SITA is not liable for those students who duplicate previously taken QE, SAE or CE courses. It is also the student’s responsibility to know how many hours they need for QE and CE.
THE STUDENT UNDERSTANDS:
1. SUPER INSPECTOR TRAINING ACADEMY does not accept credit for previous education, training, work experience
(experimental learning), or CLEP (College-Level Examination Program).
2. SUPER INSPECTOR TRAINING ACADEMY does not guarantee job placement to graduates upon program/course
completion or upon graduation.
3. SUPER INSPECTOR TRAINING ACADEMY reserves the right to reschedule the program start date when the
number of students scheduled is too small.
4. SUPER INSPECTOR TRAINING ACADEMY will not be responsible for any statement of policy or procedure that
does not appear in the academy Course Offerings/Tuition Catalog.
5. SUPER INSPECTOR TRAINING ACADEMY reserves the right to discontinue the student’s training for
unsatisfactory progress, nonpayment of tuition or failure to abide by School rules.
6. Information concerning other Schools that may accept the ACADEMY’s credits toward their programs can be
obtained by contacting the office of the President. It should not be assumed that any programs described in the
academy’s Course Offerings/Tuition Catalog could be transferred to another institution. The ACADEMY does not
guarantee the transferability of credits to a college, university, or institution. Any decision on the comparability,
appropriateness, and applicability of credits and whether they should be accepted is the decision of the receiving
institution.3
Terms of Service Policy for Continuing Education
Missed Classes:
If you miss a class, no refunds will be issued. However, you may request a credit to attend an upcoming class in lieu of the one you missed.
Technical Issues:
In the event of technical issues that SITA experiences during the class that prevent a class from completing, you will be eligible for a full refund or a credit for another course.
Partial Absence:
No refunds will be given for partial absence from a class. Instead, you can receive a credit for another course.
Refunds Before Class Commencement:
- Requests made before one week of the class start date: You will receive a 100% refund.
- Requests made within one week of the class start date: $50 will be retained to cover instructor payment.
Disruptive Students:
Students who are disruptive can be removed from the class at any time without a refund.
By enrolling in our continuing education courses, you acknowledge and agree to adhere to these terms of service.