TERMS OF SERVICE AGREEMENT

By purchasing a Super Inspector Training Academy product, The Student agrees to abide by Super Inspector Training Academy’s terms of service. This agreement is binding and includes all the stipulations outlined in Super Inspector Training Academy’s Terms of Service, which cover payment terms, refund policies, and conditions of sale. The Student acknowledges that these terms are accepted at the point of purchase and are enforceable regardless of any other terms The Student may propose or submit. Any disputes or disagreements will be resolved in accordance with the provisions detailed in Super Inspector Training Academy’s Terms of Service.

 

Tuition Payments:

1. A payment of at least $500.00 is due with signing of the enrollment agreement.

2. Balance of tuition options:

A. Full Payment Upfront (See Course Offering/Tuition List): Price in cart due at checkout. Payable by credit card on the Super Inspector Training Academy website.

B. Partial/Incremental Payments: Selected down payment in the cart due at checkout, with the balance to be paid in the selected installments depending on the repayment plan the student chooses (2-month or 4-month increments). The students should contact the office for assistance with setting up automatic payments. Tuition is to be paid in full by the end of the course or package duration (no later than 12 months from the start date).

3. Third Party Servicing: All financing greater than 4 months will be by an agreed upon contract generated and serviced through Truist Financial Corporation (TFC) or Affirm. Terms are negotiated on a case-by-case basis by Super Inspector Training Academy staff.

 

Cancellation and Refund Policy for Pre-Licensing Education:

7-Day Refund Policy

A student who has purchased course access has seven days, starting the date of purchase, to request a refund of all monies paid, minus the cost of textbooks and materials issued. A cancellation fee of $100 will be charged to process the student’s withdrawal.

 

Procedure for Withdrawal

A student choosing to withdraw from Super Inspector Training Academy after the commencement of classes must notify Super Inspector Training Academy by email. This notice must include the student’s signature and date signed.

Student Expectations

Time Limits

Students are provided one full year of access to Super Inspector Training Academy’s Qualifying Education (QE) course material, starting on the date of purchase.

Although not a requirement, Super Inspector Training Academy strongly encourages students to dedicate the appropriate amount of time and attention to their coursework daily to ensure graduation within the first four months of starting the program.

Records have shown that pass rates for students who take longer than four months begin to rapidly decrease. As a best practice, students should wisely manage their time and plan to graduate by the fourth month of the training.

Attendance

The Student will be responsible for completing and passing their coursework within the specified year of course access that has been purchased.

Academic Integrity Policy

In accordance with Super Inspector Training Academy’s commitment to academic integrity, any instance of academic dishonesty, as determined by Super Inspector Training Academy staff, will result in the immediate forfeiture of any right to a refund as well as prompt termination of course access.

This policy applies to all forms of dishonesty, including but not limited to cheating, plagiarism, and fabrication. By enrolling in Super Inspector Training Academy’s services, The Student acknowledges and agrees that violations of Super Inspector Training Academy’s academic standards negate any obligation on Super Inspector Training Academy’s part to issue a refund, regardless of the circumstances.

 

Make-Up Procedures – Course Module Final Exams

Each of the six core modules concludes with a final exam designed to test the student’s competency over the respective course material. A student is permitted a maximum of five attempts per module final exam in total, with every attempt following the 2nd attempt necessitating a mandatory review with an Super Inspector Training Academy instructor.

As referenced in the Time Limits section above, the student has one year to complete and pass all exams contained within their course modules.

A minimum score of 70% is required to pass each exam. This is meant to encourage the student to strive for excellence and engage with the material critically when studying the content in preparation for taking the State and National final exams for licensing.

 

National and State Final Exams – Scheduling Process and Make-Up Procedures

The National Home Inspector Exam and Texas State Inspector Exam are facilitated by Pearson VUE and can be taken at a Pearson VUE approved proctoring center once completed and turned in all required course certificates, materials, and payments to TREC and have received permission to sit for the licensing exam(s).

Each Real Estate Inspector applicant must achieve a score of at least 70% on the State portion of the licensing exam, and
each Professional Inspector applicant must achieve a score of at least 75% on the State portion of the examination.
Examination results are valid for a period of one year from the date the examination is passed. If the applicant fails the
examination three consecutive times, the applicant may not apply for reexamination or submit a new license application
unless the applicant submits evidence to the Commission that the applicant has successfully completed additional
qualifying education after the date of the third failed examination, as follows:

  1. For an applicant who failed the National part of the licensing examination, Property and Building
    Inspection Module I or Property and Building Inspection Module II must be taken and passed again; or
  2. For an applicant who failed the State part of the examination, Texas Law Module, or Texas Standards of
    Practice Module must be taken and passed again.
 

Exam Proctoring

Student Expectations – Taking a Proctored Exam

After completing all the course/module exercises and passing all quizzes and lesson assessments, the student must pass
the final exam in each module to receive course credit. All of Super Inspector Training Academy’s pre-licensing final course/module exams are proctored
by a credible third party to ensure the integrity of The Student and their exam results.

ALL FINAL EXAMS ARE CLOSED BOOK, CLOSED NOTE AND SINGLE BROWSER TESTS

 

Prohibited Actions when Taking a Final Exam

The following behavior will result in an exam attempt being flagged for possible cheating and may result in a review of the validity of the exam attempt:

  • Looking away from the screen for extensive periods of time.
  • Talking to a third party during the exam.
  • Leaving the testing environment.
  • The presence of an unauthorized person in the room during the exam.
  • Changing browser tabs during the exam.
  • Usage of earphones during the exam.
  • Usage of smartphones during the exam.

Once the tests are reviewed and deemed clear of academic dishonesty, students will receive their grade and course
certificate. If an exam session is invalidated, a Super Inspector Training Academy Team Member will contact the student to discuss next steps. See Academic Integrity Policy above for more information.

 

User Requirements

The Student agrees not to pass the access details of their account to third parties.

The Student must provide all the conditions required by Super Inspector Training Academy as follows:

  • Adequate lighting.
  • A low noise environment.
  • A document identifying The Student (Government issued-ID, passport, etc.).
  • No interference in the transmission of the video and audio signal.
  • Fulfillment of technical requirements for The Student’s equipment (see below).
  • The Student agrees that the person whose ID and image were presented at the start of the exam provides legitimate record of the student who is taking the exam.
  • The Student must not leave the observed zone of their webcam during the test.
  • The Student must keep the microphone switched-on during the test/exam.
  • During the test/exam, the User agrees to use only one display device (a monitor, a TV, a projector), one keyboard, one
    pointing device (a computer mouse, TrackPoint, etc.).
  • The Student is not allowed to resort to third party assistance during the test/exam.
  • The Student is not allowed to provide access to their computer to third parties during the test/exam.
  • The Student is not allowed to participate in conversations with third parties, to use reference materials (books, cheat
    sheets, audio recordings), cell phones, pagers, calculators, tablets and computers, except the one that is used directly during the test.
  • The Student agrees that the Proctor has the right to terminate the testing process in the event of breaking these Rules or
    violations of ethical standards by the User.

Requirements for the User’s Equipment

    • OS Windows 7, 8, 8.1, 10, Mac OS 10.9 and higher
    • Google Chrome web browser (latest version)
    • Working and switched-on webcam (including built-in cameras in laptops)
    • Working and switched-on microphone (including built-in microphones in laptops)
    • Stable internet connection with data rates of not less than 1 Mbps
    • The ability to transfer video using WebRTC protocol (you can check at https://test.webrtc.org/).

The Student Understands

  1. The Student may not repeat the same Continuing Education (CE) or Sales Agent Apprentice Education (SAE) course in a 2-year period.
  2. Super Inspector Training Academy is not liable for students who duplicate previously taken QE, CE or SAE courses. It is The Student’s responsibility to know how many QE, CE, or SAE hours they need.
  3. Super Inspector Training Academy does not accept credit for previous education, training, work experience (experimental learning), or College Level Examination Program (CLEP).
  4. Super Inspector Training Academy does not guarantee job placement to students upon program/course completion or upon graduation.
  5. Super Inspector Training Academy reserves the right to reschedule the program start date when the number of students scheduled for the respective program is too small.
  6. Super Inspector Training Academy is not responsible for any statement of policy or procedure that does not appear in Super Inspector Training Academy’s Course Catalog.
  7. Super Inspector Training Academy reserves the right to discontinue The Student’s training for unsatisfactory progress, failure to pay tuition or failure to abide by School rules.

CONTINGENCY ARRANGEMENT

In the event that online courses and the Super Inspector Training Academy website/student portal is down for more than 24 hours, Super Inspector Training Academy will allow more time for The Student to complete their coursework equivalent to the time the website is down without charge.

Terms of Service Policy for Continuing Education

Missed Classes:

In the event The Student misses their CE class and does not provide notice, no refund will be issued. However, if The Student provides adequate notice Super Inspector Training Academy Staff, then The Student is eligible to reschedule for a future class. 

Technical Issues:

In the event that technical issues occur during a CE class and prevent the class from being completed, The Student may reschedule for another class free of charge or request a full refund for their class.

Partial Absence:

No refunds will be given for partial absence from a class. The Student may reach out to Super Inspector Training Academy Staff to discuss rescheduling for a future class depending on the circumstances that resulted in The Student having a partial absence.

Continuing Education Classes – Refund Policy

If The Student cancels and requests a refund a week prior to the class start date, then they are eligible for a full refund.

If The Student cancels and requests a refund within a week of the class start date, then they are eligible for a partial refund, with $50 being retained by Super Inspector Training Academy to ensure the class instructor is compensated.

Disruptive Students:

If a student is behaving inappropriately or acts disruptively, they are subject to removal from the class without a refund.

By enrolling in our continuing education courses, you acknowledge and agree to adhere to these terms of service.

Shopping Cart