ICE-SCI-Lesson 3 Assignment_Old
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INSTRUCTORS RESPONSE:
Setting Expectations – Setting proper expectations for both the client and agent prior to the inspection is one way to prevent objections from arising when findings are discussed.
Value of Service – Emphasizing the value of the information gained in a timely fashion for making sound financial decisions. Clients can save money and time in the long run by identifying latent conditions that would not have been revealed by operating systems and components in normal modes of operation.
Education – Educate clients, agents, owners and contractors regarding the changes to the Plumbing Law when the opportunity arises. Remain calm and engage each at their point of knowledge and explain without being antagonistic.
Consistency Communication – Train and equip call center personnel, inspectors, and growth personnel to use similar language and how to emphasis value over price.
Client Relations – Utilize the same communication techniques that have proven beneficial when dealing with complaints or objects regarding other aspects of an inspection. Sewer camera inspections are no different than other inspection standards.
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Question 1 of 1
1. Question
In at least 35 words, explain what your process will be for overcoming objections for both the client and the real estate agent.
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This response will be awarded full points automatically, but it can be reviewed and adjusted after submission.
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